Are You Hard To Do Business With?

What obstacles do you put in front of potential clients that might be driving business away?

This year I took a card from our church’s “Christmas Giving Tree.” The card was an easy gift to fill – “Gift cards for fast food such as…,” and it listed a few companies by name.

So, I set out to a few fast food restaurants and had no issues getting gift cards. I was headed to an appointment later that day and saw a Burger King.

BK logo

When I went in and tried to purchase a gift card the manager told me that they were sold out, had been for a while and didn’t know when they would get more cards.

At the time it was fewer than 12 days from Christmas! Not the time to be out of gift cards!

A few days later, I was out and saw another Burger King. I parked, went in, and stood in line only to find out THEY had none.

Needless to say, I’m not going back to Burger King anytime soon. They made it too hard to do business with them.

In most cases the first barrier to doing business with wedding professionals is accessibility.

You cannot imagine how many times, in the past, I have gone to a wedding professional’s website only to struggle with finding contact information, only finding a contact form.

Nothing else, no email address, no phone number…NOTHING!

Most people don’t want to take the time to fill out a form. When I owned a wedding planning company or was a Director of Weddings for a resort; I certainly didn’t want to fill out a form to refer you business.

Put your email and phone number multiple places on your website so clients can find you; ideally on every page.

The second biggest barrier tends to be how you respond to potential clients. If they email you, email them back. If they wanted to talk to you on the phone, they would have called.

I’ve even gone as far as listing a phone number where potential clients can text. Working with millennials texting is HUGE to be able to communicate with them in a method they are most comfortable using.

You want to remove as many barriers to doing business with you as possible.

Look at your website like a potential client and see how easy it is to do business with you.

Better yet ask a millennial.

All I Want For Christmas

The ONLY thing I want for Christmas this year is for wedding, event and catering professionals to learn how to set a table.

Wedding Ghost - Ghost Blogger - Mark Kingsdorf - Master Wedding Planner - wedding blogger - curated content - freelance writer

Don’t get me wrong, a winning lottery ticket and world peace would both be nice, but I’m OK with manageable pieces.

As a blogger and content creator for the wedding industry, few things make me this crazy. Also, from what I’ve heard in some of the wedding groups I am part of I’m not alone.

I see hundreds of submission of styled shoots that have AMAZING tablescapes; breathtaking floral designs, luxurious linen, vintage or interesting china, unique flatware, and even fun glassware.

It is pretty apparent these professionals have painstakingly taken the time curate a tabletop design that fits with the overall theme of the shoot.

However, then there are glasses placed on the wrong side of the plate or the knife is on the left and the fork on the right. Ah-mazing!

As someone who is curating images for submission, this often means that I cannot use some of the best pictures you have submitted.

I have had to select images with the specific intention of not showing that setting. Too often that means that an awesome charger plate, custom menu card or napkin accent is not showcased.

Could I go ahead and use the image anyway? Yes, I absolutely could.

But the idea of a styled shoot is to showcase the creativity and expertise of a team of professionals. Is it fair to the rental company, linen company or stationery designer who lent their talent to this team?

It’s a pretty simple process, most weddings or events follow an Informal Dinner Place Setting.

Wedding Ghost - Ghost Blogger - Mark Kingsdorf - Master Wedding Planner - wedding blogger - curated content - freelance writer

We’ve taken liberties with napkin placement and folds and often add a champagne glass to the setting but nothing else in the setting changes.

So this Christmas, take a few minutes and share a little knowledge with your colleagues; and help grant my Christmas wish!

 

 

 Swimming In The Deep End

As I look at more and more wedding professional’s blogs and web content, I quickly realize that most are swimming in the deep end of the pool, barely treading water actually.

Wedding Ghost - blogging - content creation for wedding professionals - SEO - key words - search terms

With a little work, they could be swimming in a much shallower pool with fewer people.

So, what exactly does that mean?

It means that I am STUNNED at the number of wedding professionals who don’t mention the city or region where they do business anywhere on their website.

Except maybe once, in tiny letters at the bottom of their contact page… maybe.

That means that if you are a wedding planner, and you are not including your location in your home page text (you do have text on your homepage don’t you?), the internet is now lumping you in with every other wedding planner in the world.

Narrow the search by talking about locations of where you are working on your gallery, or in the descriptive keywords on your blog.

Text on every page of your website is critical; web crawlers read each page as a separate entity.

Infusing each page with descriptive text that talks about where you are doing business will get you noticed by search engines.

So make your way into the shallow end of the pool instead of treading water in the deep end!

Need help with creating new search engine friendly content for your wedding or event company’s website?

Wedding Ghost can help!

Call me at 215-421-1295 to talk about affordable ways to refresh your site.

STOP IT, JUST STOP!

Stop turning business away with your website and your blog.

On a DAILY basis I look at someone’s blog post, and while I’m reading I come to a hyperlink, this is a good thing.

Hyperlinks connect your blog post to other entities on the internet. Things like the venues where the weddings were hosted {which is something couple’s are probably searching} or a fabulous wedding gown shown by a famous designer.

However, I see one major, MAJOR mistake.

When you click the “insert hyperlink’ button…

blogging - blogger- wedding blogger- SEO - hyperlinks

You then add the URL to wherever you are linking…

But, you have to click the “OPEN IN NEW WINDOW” tab…

blog - blogger - blogging - wedding blogger - adding links to your blog - wedding ghost - ghost blogger

PLEASE If you do not click the tab a reader will click on that link in your blog post and be swept away to that site, it takes them away from you and your business.

The site you are sending them to could have multiple pages or another article or wedding gallery of interest and before you know it they have forgotten where they started.

SQUIRREL!

You are now completely out of their mind!

Stop sending your hard earned SEO juju away from your blog post!

Hello, My Name Is

Confucius once said:

The beginning of wisdom is to call things by their proper name.

And, this could not be truer when it comes to branding your business and especially concerning your website and blogging.

business branding - business name - abbreviating your business name - SEO and your business name

When I launched my wedding planning company in 2000, I very specifically chose the name, mostly because of the need to register it with the Commonwealth of Pennsylvania.

I chose the name The Queen of Hearts Wedding Consultants because there was already a company called Queen of Hearts and a catering company with a similar name.

It was a long name, but it was mine; we shortened it to QOHWeddings for our URL because we were afraid that people wouldn’t type out the whole name. Websites were still pretty new, and I was naïve.

But, in every situation we spelled it out entirely; so we wouldn’t be confused with anyone else.

Recently, I’ve seen businesses shortening their company names on their website or their blogs.

I get it, I’m a LOL and TTYL junky when I instant message or text with friends and colleagues.

However, search engines don’t get it. Shortening it to QOH and Queen of Hearts would have been easy, but it would have confused web crawlers cataloging our writing.

Potential clients were not searching QOH, people searching for the caterer were probably searching Queen of Hearts, and I’m sure people searching for a Juice Newton song were too.

Every time search engines cataloged our writing, our name written out entirely helped our SEO and visibility on the internet.

Don’t get cute by referring to your business in slang or initials. It’s not benefitting your business, and unfortunately, some of the best attributes of your business and all of your blogging efforts might go uncatalogued.

How do you Google?

I love reading people’s blog posts and some of the keywords (or lack of keywords) they infuse when creating blogging content.

When you are writing think about some of the things you type into Google when you are searching for a product or service.

Check out this recent article I wrote for Perfect Wedding Guide’s Wedding Professional’s blog.

What Do You Search For?

Wedding Ghost - ghost blogger - freelance writer- content curator - wedding blogger - food blogger- travel blogger

Diversify Your Portfolio

What you put out you attract!

When was the last time you looked at the gallery of work you share on your website and social media? I mean really, really looked at it?

When I had my wedding planning company, I had a bride who liked the style of a vendor’s work but had some concerns as none of this vendors work showed curvy women.

If I break it down to the most basic level, it looks like this. If all of the work you feature on your wedding business website is of basic, DIY looking weddings; you are very likely to continue to attract reasonably basic, DIY weddings. The price point you can charge will typically remain reasonably low as well.

The reason being is that higher-end clients, clients who may have booked venues with higher package prices will not see the wedding they envision reflected in your portfolio.

As your business begins to grow focus on showcasing work that is more décor and detail intensive, more opulent linens, more ornate wedding cakes and be sure to mix them up. 2018 might be the year of the purple wedding; however showcasing different color palettes create broader interest as well.

 

Now that I have been PC for as long as I can stand.

The vendor I had mentioned was someone I had worked with many times but never really looked at the body of work on their site. I was astonished to see that all of their galleries showed size 00, blond, petite, white women… so I called him on it.

Does your portfolio show African American couples, South Asian couples, Latino couples, Jewish couples?

multi cultural weddings - wedding blogs - ghost bloggerIs your language inclusive to make same-sex couples feel comfortable? I’ve found that unless I am talking about a specific wedding with a bride and groom, I refrain from using terms like the bridal party or bridal suite. Instead, I opt for gender inclusive terms such as the wedding party and a ready room.

mission Inn Resort - Rhodes Studio - same sex weddings - lgbtq friendly wedding vendors
Yes, that is my husband and me

If my husband and I were looking for vendors for our wedding and saw no same-sex couples and the entire site referred to bride and groom; we would have probably moved on. Much the same way my African American, curvy bride saw no one that looked like her on the vendor’s website.

The bottom line is that diversifying the weddings you showcase will help you attract additional clients from varying orientations, ethnic and religious backgrounds.

Jewish weddings- luxury weddings- Cliff Mautner Photography
Image by Cliff Mautner Photography

So at the end of the day attracting more business is the primary business goal for most people I know.